State Student Complaint Policy

STATE OF MISSISSIPPI STUDENT COMPLAINT PROCESS

In the event that the student is not satisfied with the resolution of the Mississippi Delta Community College Compliant Process, an official student complaint can be made through the Mississippi Commission on College Accreditation (MCCA).

In order for the Mississippi Commission on College Accreditation to facilitate an investigation of a complaint, the following must be true:

  1. The student followed the institution’s published grievance policy in an attempt to resolve the dispute.
  2. The student did not receive a satisfactory resolution and is contacting MCCA as a last resort in the grievance process.
  3. The student has submitted the complaint to MCCA in writing using the Student Complaint Form.
  4. The student has signed the form attesting to the truth and accuracy of the complaint.
  5. The student must submit evidence to support the allegation against the institution. Please do not submit original documents as they may not be returned.
  6. The student recognizes that MCCA will not investigate anonymous complaints. By signing the form, the student acknowledges that MCCA will share the information provided with the institution and other State agencies as applicable/appropriate in order to help resolve the complaint.

Upon receiving a student complaint, MCCA will facilitate an investigation if the matter being disputed falls within its jurisdiction. If preliminary findings indicate a violation by the institution, MCCA shall attempt to resolve the complaint. All parties will be notified of the outcome of the investigation.

If the complaint is regarding an out-of-state institution not authorized by MCCA, please direct your complaint to the authorizing/licensing agency in the institution’s home state.

The State Authorization – Student Complaint Form can be found here.

 

Mississippi Delta Community College does not discriminate on the basis of race, color, national origin, sex, disability, or age in its programs and activities. The following person has been designated to handle inquiries regarding the non-discrimination policies: The Associate VP for Institutional Effectiveness, Boggs-Scroggins Student Services Building, P.O. Box 668, Moorhead, MS 38761, 662-246-6558.